This Privacy Policy explains how TrustedFix Appliance Repair ("we", "us", "our") collects, uses, discloses, and protects the personal information you provide when you visit our website, request a quote, or book an appliance repair service. It is written to be compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information we collect

When you contact us or request service, we may collect:

Your name
Phone number and email address
Service address (street, city, postal code)
Details about the appliance and the issue you are experiencing
Any additional notes you choose to share in the contact form

We also collect standard technical information automatically when you visit the site — such as your IP address, browser type, pages viewed, and referring URL — to help us maintain and improve the website.

How we use your information

We use the information you provide to:

Contact you about your service request
Dispatch a technician and complete the repair
Send appointment confirmations, reminders, and invoices
Follow up on completed work and request feedback
Comply with legal, tax, and warranty record-keeping obligations

We do not sell, rent, or trade your personal information. We do not use your information for third-party marketing.

Who we share information with

We share your information only with the service providers we need to run our business — for example, our booking and email delivery systems, payment processors, and the technician assigned to your job. These providers are only given the information required to perform their task and are contractually required to protect it. We may also disclose information where required by law (for example, in response to a valid court order or lawful request).

How long we keep it

We keep your service records only as long as needed to fulfil the purposes described above and to meet our legal and warranty obligations. When information is no longer required, it is securely deleted or anonymized.

How we protect it

We use industry-standard safeguards — including encrypted connections (HTTPS), access controls, and reputable hosting and email providers — to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your data safe.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences and measure how the site is used. You can control or disable cookies through your browser settings; disabling them may affect how the site works for you.

Your rights

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete it (subject to legal or warranty retention requirements). To make a request, contact us using the details below. We will respond within a reasonable timeframe as required by Canadian and BC privacy law.

Children

Our services are directed to adults. We do not knowingly collect personal information from anyone under the age of 16.

Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date below.

Contact us

Questions or requests about your privacy can be sent to office@trustedfixappliancerepair.ca or by phone at (604) 636-2419.

Effective date: July 8, 2026.